Great little machine with a few caveats
I've been using this machine for the past couple weeks and so far I love it! It looks great on the counter, doesn't take up much space, it seems solidly built and I couldn't be happier with the quality of the drinks I've been making with it. I'm a latte/cappuccino drinker so I can't really comment on the subtleties of a good espresso shot but the shots look great, they have plenty of crema and the milk based drinks are just delicious, much better than what I get at the local coffee shops.
I usually don't write long reviews but while researching before I bought it, I found plenty of negative reviews from people who seem to have unrealistic expectations or who didn't bother to do their homework or read the manual.
Things to consider and common complaints:
- This is a single boiler machine, which requires the machine to be primed every time you steam milk. If you don't, it will end up suffering from a premature death due to overheating. You may be able to...
fine machine but not as good as saeco aroma 30013
Fine machine. Brews an excellent shot with good head. Heats up quickly and the durability has been excellent. Steams well but it definitely takes longer than I'm used to. I have this one at work but the 30013 at home which I think is an even better model. Brews and steams much quicker and while the case is the same the push buttons on this one feel less solid than the flip switches on the 30013.
It's not the macine...it is the U.S. service!
I've purchased 3 different Saeco machines and have ownd a La Pavoni espresso maker in the past. I have a home in Italy where the first two Saecos were purchased and a home in the U.S. where I have my third.
I had second thoughts about buying an Italian coffee machine in the U.S. because all of these at one time or another require professional maintenance. Every single one of my 4 espresso machines has had to go to the shop for one thing or another. In Italy, espresso is part of everyday life and there are a lot more of these machines in use and being serviced. My authorized Saeco dealer near my Italian home knows these machines very well and always provides expert service.
My U.S. machine recently stopped providing enough hot steam to froth milk properly. I contacted Saeco USA and was given a warranty number and instructed to send the machine to their Livermore, Californa shop. I did so and in about a week the machine arrived back at my home. When I...
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